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Frequently Asked Questions
 

HOW DO I BOOK?


BOOK ONLINE, INSTANTLY SEE LIVE AVAILABILITY 24/7 BY CLICKING THE BLUE "BOOK ONLINE NOW" BUTTON ABOVE. IF IT SAYS "CALL TO BOOK" IT IS LIKELY FULL, PLEASE SELECT A DIFFERENT DAY OR TIME OR CALL US IF YOUR SCHEDULE IS NOT VERY FLEXIBLE AND WE MAY BE ABLE TO ADD ANOTHER TRIP FOR YOU OR ADD YOU TO A WAIT LIST. WE HOPE TO DIVE WITH YOU SOON. ALOHA



Is there an age or height limit for people who can participate in the Pelagic Shark Interaction?

There is no age or height limit to come onboard the vessel, however, participants must be at least 4ft tall to get into the water.  we require persons under 80lbs to bring an additional life vest that fits snuggly.  We are not able to care for infants or tiny children.

 

Can you guarantee safety in the water?

Because it is an open ocean and uncontrolled environment we cannot guarantee safety. There are occasionally jellyfish and sharks and other wild animals.  We do however have a 100% safety record and we have taken hundreds of thousands of people out with sharks in open ocean with zero incidents.  We have the most experienced, professionally trained, and medically certified safety diver/ marine biologists/divemasters in the water with you at all times.  They are specifically trained in shark behavior.  They are the first ones in the water and the last ones out. please check out our "About us page" and youtube videos. 

 

I’m not a good swimmer, can I still participate?


Yes, you can still participate.  We have a safety diver in the water at all times as well as a floating safety line you can hold onto. please dont be shy, please Be sure to let the safety diver & CAPTAIN know that you are not confident in your swimming abilities!  safety is our number one priority!

  we do recommend you try snorkeling before signing up, if at all possible TO BE ABLE TO ENJOY YOUR EXPERIENCE TO THE FULLEST. if you are not comfortable SNORKELING please CONSIDER join us on the boat as a "ride along."

 

Do I need any previous dive experience?

You do not need any previous dive experience, it is not a scuba dive. it is a snorkel with the opportunity to freedive down, but you do not need to freedive down if you do not want to as the animals come all the way up to the surface.

   

Can I bring my own camera/GoPro?

Yes! We encourage you to bring your own equipment.  If it is a small camera it needs to be mounted on a pole. We have gopro poles on board if you don’t own one and can borrow for free. 

     

Do I have to have a wetsuit?

A wetsuit is not required or needed for this program, but a rash guard is recommended for sun and jellyfish protection.

We also provide rashguards for you to use, just ask when u board.  

if you get very cold very easily we recommend bringing a wetsuit.

we have weightbelts on board for you to borrow. 

 

What time do I need to be at the harbor?


You should arrive at least 10 minutes before departure (your trip time) use the restrooms and wait by the white fish scale on the loading area closest to haleiwa joes restaurant, just to the right of the single launch ramp. ***THERE ARE NO REFUNDS FOR CANCELLATIONS WITHIN 24 HOURS/NO SHOWS/PEOPLE THAT ARE LATE DUE TO TRAFFIC.*** PLEASE BE SURE TO ALLOW FOR EXTRA TIME FOR TRAFFIC.  WE TAKE ONLY 6 PEOPLE, SPACE IS VERY LIMITED AND MANY PEOPLE BOOK MONTHS IN ADVANCE AND WE RUN A WAIT LIST SO PLEASE DONT MISS THE OPPORTUNITY, GIVE YOURSELF EXTRA TIME TO MAKE IT ON TIME.  

 

Do we need to bring our own mask and fins?


no, We provide high quality mask and fins for you & eco-friendly defog solution

 

 

How long is the program/trip?

Trips are exactly 2 hours. please show up early/on time to maximize your time in the water. 

 

   How long does it take to get to the dive location?


     The boat ride to the dive location is about 15 minutes.  during the ride out you will look for dolphins, whales (nov-may), honu (turtles,) monk seals, and other ocean life. you will get a very thorough educational briefing on shark and marine life behavior on the way out, including safety rules/guidelines on how to be as respectful and safe as possible sharing the water in close proximity to large marine animals, specifically sharks. 

 

 

How much time do I get in the water?


45-90 minutes depending on animal behavior, weather conditions, group sizing, abilities, and time taken donning gear and getting into the water. 

 

Can I still participate if I have open cuts or I’m on my period?


You will be fine, the animals behavior is not affected by human blood.  If it makes you feel better to consider: most of our marine biologists/divemasters/in-water safety divers are females that work year round, every single day in the water with sharks. 

   

How many sharks will I see?


We guarantee that you will see a shark while you are in the water or we will issue a full refund. We cannot guarantee how many or what species as the environment is constantly changing. The average number of sharks seen per trip ranges from 6-20 if sandbar only

3-15 if galapagos only

1 if a tiger shark is present (seen on average once a month)

1-40 if scalloped hammerheads are seen (more rare than the tiger sharks)


whale sharks, great white sharks (white sharks), mako sharks, silky sharks, oceanic white tips, oceanic black tips have all been observed while on our trips however are extremely rare and cannot be seen on a regular basis

 

  How many guests can come on the boat?


The maximum amount of guests per tour is 6 for your safety, comfort, and for the highest quality intimate setting for a extremely fun and educational experience.


WHAT IS THE CANCELLATION POLICY / NO SHOW / LATE ARRIVAL POLICY

Due to the high demand and very limited spaces (6 persons max) and the cost to run the vessel and program we do not issue any refunds for no shows/ late /cancellations for any reason within 24 hours of your scheduled departure.  if you think you may not be able to make your scheduled departure please reschedule prior to 24 hours before departure by texting 1-808-649-0018 requesting your cancellation and also email: oneoceandiving@gmail.com 

 

Do I need to bring sunscreen?

The boat is shaded and we provide rash guards so sunscreen isn’t a necessity. If you do decide to bring some, we ask that it is not in an aerosol spray. 


WHAT OTHER MARINE LIFE WILL WE SEE BESIDES SHARKS?


WE LOOK FOR DOLPHINS, WHALES (NOVEMBER-MAY,)HONU (TURTLES,) MONK SEALS, MALOLO (FLYING FISH,) BOOBIE BIRDS, AND IF YOU'RE REALLY LUCKY YOU'LL SEE THE FASCINATING AND ELUSIVE @JUANSHARKS.